Cancellation and Refund policy

Effective Date: 18-Jul-2025

Qompass is a technology-enabled platform that facilitates student admissions to coaching institutes across India. This Refund & Cancellation Policy outlines the terms applicable to student cancellations and refunds for any course or batch listed on the Qompass application or website.
By enrolling in a batch or course through Qompass, you agree to the terms set forth below.

1. Role of Qompass

   • Qompass is a facilitator and admission partner only.
   • All batches/courses are offered, owned, and managed by independent Coaching Partners, not by Qompass.

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2. Coaching Partner Policies Govern Refunds

   • Each coaching partner defines their own refund and cancellation policy at the batch level.
   • These policies are displayed transparently on the Qompass platform under each batch/course listing.

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3. Student Responsibility

   • Students are responsible for reviewing and understanding the batch-specific refund and cancellation policy before making payment.
   • Enrollment in a batch/course implies acceptance of the applicable coaching partner’s policy.

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4. Refund & Cancellation Process

   • If a student chooses to cancel enrollment, their request will be governed entirely by the refund & cancellation policy of the respective coaching partner.
   • Qompass will assist in forwarding the request to the coaching partner but:
     • Shall not be liable for the outcome of the request;
     • Shall not guarantee refund approval, amounts, or timelines.

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5. Refund Mode and Timelines

   • The coaching partner shall determine:
     • Whether the refund is approved;
     • The refund amount, if any;
     • The method and timeline of refund (e.g., bank transfer, UPI, wallet credit).

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6. No Refund from Qompass

   • Qompass does not collect or retain course fees as service consideration from students.
   • All fees are processed on behalf of coaching partners.
   • Therefore, Qompass shall not issue refunds directly to any student under any circumstance.

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7. Dispute Resolution

   • Any refund or cancellation disputes must be addressed directly between the student and the coaching partner.
   • Qompass will support communication but shall not mediate or arbitrate such disputes.

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8. Jurisdiction and Governing Law

   • This policy shall be governed by and interpreted in accordance with the laws of India.
   • Any legal disputes shall be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan, where Qompass (Array Ventures Private Limited) is headquartered.

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9. Platform Facilitation Fee / Commission

   • Qompass may earn a platform facilitation fee or commission from coaching partners for services such as student onboarding, counselling coordination, and technology support.
   • This fee is not charged to the student and is part of Qompass’s business relationship with the coaching partner.
   • In the event of a cancellation or refund by the student, Qompass’s facilitation/commission fee is non-refundable, unless explicitly agreed upon in writing with the coaching partner.
   • Qompass’s service obligation is deemed fulfilled upon successful enrollment and student details being shared with the coaching partner.

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10. Right to Modify Policy

    • Qompass reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time, without prior notice and at its sole discretion.
    • Any such changes will be effective upon being posted on the Qompass platform. Continued use of the platform after such changes constitutes acceptance of the revised policy.