Customer Care Intern

Location:

Gurugram/Remote.

Looking for an immediate joiner (15-20 day's notice)

Description:

Looking for a Customer Support Intern to join our team, working with a young, talented, and creative team which intends to offer an awesome experience to application users. The role will focus on engaging with our ever-growing community of customers, brand advocates, and influencers.

Responsibilities:

• Engaging with the existing customer support team and working in tandem on customer queries and responses over emails, phone or chat.
• Resolving customer complaints brought to your attention.
• Conducting quality assurance surveys with customers and providing feedback to the internal stakeholders.
• Possesses excellent product knowledge to enhance customer support.
• Monitor conversations across social media and address important mentions in real-time through engagement, escalation, or documentation.
• Actively engage and participate in offline community events or meetings as appropriate and when required.

Requirements:

• Speaking and Writing in the English language at a native level is a must.
• Additional languages will be a bonus.
• Strong relationship-building skills, and verbal and written communication skills.
• Great interpersonal skills, a clear and confident communicator with people at all levels.
• A quick thinker and keen problem-solver with demonstrable experience in a commercial environment.
• Keen to learn and open to take feedback and adapting to a challenging work environment.